KreeChat
Customer Ticketing Software
For inquiries via multiple chat platforms
One inbox for all incoming messages via
WhatsApp, Messenger, Telegram and Viber
Automatic ticket creation
Real-Time notifications
Faster and more efficient service
Does your business involve a lot of customer interactions?
Do you waste time managing messages across different platforms?
Do you want to ensure every message is followed up and properly answered?
With Kreechat you have one centralized platform
Manage all customer inquiries from various messaging apps in one centralized platform.
Enhance your customer satisfaction with timely and efficient support.
Ensure no customer inquiry is ever missed.
Multi-Channel Support through Integration with:
WhatsApp, Telegram, Messenger and Viber
Just place chat buttons on your online platforms and let your customers reach out to you through their preferred messaging apps.
With Kreechat, all messages land in a single, unified inbox, making it easy for your customer support team to manage communication efficiently and never miss an inquiry.
Easy access from any device you choose to work on
Log in from any device, anywhere
Once you’ve created your Kreechat account, you can access it on any device – PC, mobile phone, or tablet.
Simply open a browser, go to kreechat.app, and enter your user email and password.
Download the Kreechat app for even greater convenience
Compatible with MacOS and Windows
When you open Kreechat.app in your browser, you’ll also have the option to install the app on your device by clicking the button 
located in the top-right corner of the browser window.
This step is optional, but it offers quicker and easier access to the app.
15-day free trial
Try Kreechat platform for free
Experience how easy it is to manage all customer inquiries from multiple chat platforms in one place.
Access and respond to all messages through a single, easy-to-use platform – from any device, anywhere.
✓ Collect customer satisfaction ratings
✓ Use predefined replies
✓ Respond faster and never miss a message
Start your 15-day free trial.
Once the trial expires, your free access will end.
If you’d like to continue using Kreechat, you can subscribe to one of our plans.
Lite Plan Promo
Try it free for 15 days!
Activate your free trial by August 31st, 2025
- Period: 15 days
- Channels: WhatsApp & Telegram
- Agents: Up to 5
- Tickets: Unlimited
No obligations. Cancel anytime.
User-Friendly Interface
Dashboard
A comprehensive dashboard to monitor all incoming tickets from WhatsApp, Telegram, Viber and Messenger, track their status, and manage responses efficiently.
Chat History
Maintain a detailed chat history for each ticket, providing context and reference for customer interactions.
Customizable Chat Widgets
Personalize the chat experience to align with your brand’s look and feel, ensuring a cohesive user journey.
Powerful features built for smarter customer communication
Kreechat is more than just a messaging hub — it’s a complete customer service solution packed with smart tools that boost team productivity and enhance the customer experience.
Real-Time Notifications: Get instant alerts when a new customer inquiry arrives.
Automatic Ticket Creation: Every customer interaction is logged and converted into a support ticket.
Predefined Answers: Speed up response times with ready-made replies to frequently asked questions.
How does Kreechat work?
The main feature of Kreechat is the ticketing system. It gives operators the ability to respond to customers that have sent requests through any of the supported platforms.
RECEIVING TICKETS
A support ticket is opened automatically any time the company is messaged through a supported platform.
ACCEPTING TICKETS
A ticket can be accepted by clicking on the Accept button.
Once a ticket is accepted, the chat window becomes available.
REASSIGNING TICKETS
An accepted ticket can be reassigned to a different agent when necessary.
MESSAGES AND MESSAGING SYSTEM
The assigned ticket agent can send to and receive messages from the customer.
The assigned ticket agent can send to and receive messages from the customer.
RESPONSE BUBBLES
Response bubbles are a core Kreechat functionality that allows the support agent to send predefined responses to customers.
ATTACHING AND SENDING FILES
Files can be sent through Kreechat by both – support agent and customer.
CLOSING TICKETS
After resolving the issue, the support agent can close the ticket.
CUSTOMER RATING
After a ticket has been closed the customer can leave a rating.
VOICE MESSAGE
If prefer, the customer can send their requests as voice messages, generated in the chat platforms.
Kreechat main functionalities DEMO
Accepting a ticket
Using predefined phrases – Bubbles
Sending a file
Closing a ticket
Accepting a ticket
Chat conversation with a client
Closing a ticket
Accepting a ticket
Chat conversation with a client
Without closing a ticket
Simultaneous display of support agent and customer chat windows
Customer Reviews
We manage a large client base, and with so many inquiries coming through WhatsApp, Kreechat quickly became necessity for us. Now, no messages or inquiries get overlooked. Clients receive an instant automated confirmation, and all inquiries are organized, making task distribution within the team much easier. I highly recommend this platform to any company with a large customer base where technical support plays a key role in customer service... [read more] [read less]
We’ve been using Kreechat at our support center for a short time, and the difference is already noticeable. Before, we often missed messages and inquiries from different chat platforms. Handling, archiving, and assigning them manually was time-consuming. Now, everything is streamlined, and our service quality has improved significantly. I also heard that Viber will soon be added to the supported platforms, which will be great!.. [read more] [read less]
I’m responsible for after-sales customer service, and Kreechat makes it easy to manage inquiries efficiently – without delays or missed messages. Since we also handle other tasks and receive a high volume of inquiries through chat platforms, the after-sales process is now much more efficient for our team. Clients receive instant automated notifications, saving us time while ensuring top-quality service... [read more] [read less]
Kreechat connects your business to the platforms your customers actually use
According to recent data, messaging apps are among the most widely used communication tools globally:
✓ WhatsApp – over 2 billion monthly active users
✓ Messenger – over 1 billion monthly active users
✓ Telegram – over 900 million monthly active users
✓ Viber – over 820 million monthly active users
Using these channels for customer support gives businesses a clear engagement advantage.
That’s where Kreechat brings them all together – All-in-One smart, unified platform.
Most Popular Messaging Apps
Source: explodingtopics.com / 2025
Frequently Asked Questions
Is Kreechat for me?
Kreechat is a platform that allows you to receive and manage all incoming messages in one place.
It saves time and effort by eliminating the need to switch between different chats.
It also reduces the risk of missing messages, makes customer service much easier, and ensures that all support agents stay aware of the communication flow.
If communication is a big part of your business and you have many customers you interact with online, if you rely on social media and various chat apps to reach them – then Kreechat can be a valuable tool for your company.
It centralizes all inquiries from Messenger, WhatsApp, Telegram, and Viber into one platform, making the support process much easier and faster. Better communication – better results.
Sometimes even managing two separate chat channels can become confusing and difficult without the right tools. Who is Kreechat for?
Call centers, customer support teams, and small to mid-sized companies that use different social media platforms as contact channels.
How many clients/tickets can be served?
All paid plans let you handle an unlimited number of tickets. The only exception is the free Light Plan, which includes up to 30 tickets per week.
How many clients/tickets can be served?
All paid plans let you handle an unlimited number of tickets. The only exception is the free Light Plan, which includes up to 30 tickets per week.
How many agents can use the platform?
It depends on the plan:
– Light Plan: 1 agent
– Plus Plan: up to 5 agents
– Pro Plan: up to 10 agents
– Max Plan: up to 15 agents
– Ultimate Plan: flexible – based on your business needs
All agents included in the upgraded plans can work simultaneously, with full visibility into ongoing chats and activities across the platform.
How can I start?
To get started, you first need to make a payment according to the subscription plan you’ve chosen.
You can select a plan at kreechat.com/prices, which will redirect you to our payment platform: KREECHAT | SSPS Payments.
Here are the simple steps to complete your Kreechat subscription:
• Choose a subscription plan
• Enter your preferred email and password for the Kreechat account
• Verify your email address
• Fill in your company details
Before making the payment, you’ll need to create an account at reg.ssps.dev by entering a username and password.
• Complete the payment
After that, you will receive an email containing your domain (company.kreechat.app) and a link for easy access, sent to the company email you provided.
Within 1–2 hours, you will be able to access your account at: yourcompany.kreechat.com.
Congrats – you now have a Kreechat account!
To start using the platform, open your Kreechat domain in a browser (e.g. company.kreechat.com).
To begin chatting (serving your clients), connect your company’s WhatsApp, Messenger, Telegram, and Viber accounts.
You can do this from the Admin Panel, under Settings button.
Is it possible to change the subscription plan whenever I decide?
Yes, you can change your subscription plan at any time if you need a different one.
Simply log in to your account at reg.ssps.dev, go to My Account, then Subscriptions, click the “Switch Plan” button, and follow the same steps as described above.
The new plan will be applied automatically after you complete the payment (if you choose a more expensive plan or a longer subscription period).
If you select a lower-cost plan or a shorter subscription period, a member of our team will get in touch with you.
What happens after the free trial or paid subscription ends?
At the end of your free trial or paid subscription, your data and setup will remain intact. You can log in and choose a new plan at kreechat.com/prices.