Our Blog
How important is customer communication for e-commerce businesses?
Regular customers and the development of long-term relationships are essential for niche e-commerce businesses. Even though competition within a specific niche may be limited, it is crucial for retailers to remain competitive and responsive to market demands. A...
How businesses should respond to online reviews: practical tips and modern approaches
Online reviews have become one of the most influential factors in the customer decision-making process. In the era of WhatsApp, Telegram, Messenger, and Viber, customer opinions spread faster than ever - both the positive and the negative ones. For businesses, this...
Did you know your customers can send you voice messages, photos, and videos with Kreechat?
In today’s fast-paced world, customers expect instant and convenient ways to communicate with businesses. Kreechat allows your clients to reach you not just via text, but also through voice messages, photos, and videos sent from any of the chat apps Kreechat supports....
Our client Flynet awarded second place in Service center category contest
We’re excited to share that our client and partner, Flynet - a customer support center based in South Africa that uses Kreechat in its daily operations - has been awarded second place in the Service Center category of the Malmesbury Business Chamber Awards for Medium...
Why customer service matters for modern businesses in 2025
In today’s competitive market, great products and attractive prices are no longer enough to guarantee success. Modern customers expect seamless experience, fast communication, and the feeling that your company truly cares about their needs. That is why customer...
How Kreechat is transforming customer service: The new era of automation in call centers
In 2025, customer expectations are higher than ever. Fast responses, seamless communication, and personalized support are no longer optional - they are essential. Traditional customer support teams struggle to keep up. Agents juggle multiple channels, tickets pile up,...
Without investing in technology, businesses stand little chance of surviving
Today, technology plays an increasingly important role in the developmental potential of companies. Without investments in technological improvements, businesses stand little chance of surviving in a highly competitive environment. Smart Software Platform Solution...